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PRIVACY POLICY

Mosaic is committed to the protection of your personal data. This document covers the use of your personal data that we collect and disclose. Our privacy policy is subject to change as time goes on. 

By using our website or by providing us with your personal data in person at our head office, you consent to the collection, use, and disclosure of your personal data as set out in this privacy policy.

Types of personal information collected:-

The types of personal data that we collect and hold will vary depending on your dealings with us. The data may include any or all of the following:

–        Name, Address, Phone number(s), and other contact details; 

–        If you submit your personal data to us in relation to an employment opportunity, we may also collect information about your employment and academic history.

–        Date of birth, Gender, Identification documentation, such as photo passport, and any other identification. We also take into consideration any personal data you provide to us during the course of requesting or receiving services from us.

–        We may also collect personal data of a third party (for example:- a reference from an applicant or employed staff).

–        Whenever you provide the personal data of a third party, it is your responsibility to ensure that you have their authority to do so.

–        If you access any of our services through a social media platform, we will collect data provided to us through the platform, such as name and email address.

We only employed individuals who are 18years and above. We do not collect personal data from underage persons. In case we got personal data from sure individuals, we will use all reasonable endeavors to delete that data. Our services are meant for organizations, small-medium enterprises, and business owners.

You do not have to provide us with any personal data, however, if you do not do so we may not be able to provide you with the services or opening that may be available to us.

How we collect personal data?

We collect personal data directly from you, such as:

–        When you submit information through our website;

–        In-person (at our Head Office);

–        Through our social media platforms (articles, promotions, or surveys) that we may run;

–        In the course of us providing you with a requested service; or when you have other dealings with us.

We may also collect personal data about you from third parties:

–        References; 

–        Our business partners (Realtors, Agents, etc) and;

–        Third parties who provide services to us.

How we use your personal data?

We will use the personal data we collect to:

–        Verify your identity and other details that you provide to us; 

–        Establish and maintain your relationship with us;

–        Send promotions, reminders, and notifications to you;

–        Provide the services you have requested from us; 

–        Make our services more valuable to you (through our newsletter); 

–        Answer any inquiry you make; 

–        We may use your first name and any testimonials that you provide to market our services. 

We may also disclose your personal information to our teams (marketing department, maintenance team, customer service, etc) or realtors, or other related business partners.

If you submit personal data to us in relation to an employment opportunity with us, we may also use your personal data to:

–        Consider you for the position you have applied for or any other related position;

–        Communicate with you as regards any future employment opportunities with us and;

–        Contact your references.

We will not use or disclose your personal data for any other purpose without first seeking your consent, or where authorized or required by law.

Direct marketing

We can use your personal data to provide you with current information about Mosaic:-

–        Services being offered by us;

–        Latest News & Inside Mosaic (Blog);

–        Property listing and social media updates;

–        Special offers you may find interesting.

By providing us with your data, you consent to receive such information, including by phone call, email, WhatsApp message, on an ongoing basis until you unsubscribe.

We will not use or disclose sensitive data about you for direct marketing purposes unless you have consented to that kind of use or disclosure.

If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us. Contact information can be found on our website (contact us page).

 If you get our newsletter by email you may also use the unsubscribe button to opt-out. We will give immediate attention to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

How we store and protect personal data?

We store your personal data in our database, paper-based files, and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorized access, modification, or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal data when we no longer need it.

Cookies

We use cookies to track user traffic patterns and to better serve you. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date, and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

If you do not want information collected through the use of cookies, you may be able to delete or reject them through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on the websites not to work properly.

How to contact us or make a complaint?

If you have any questions about this privacy policy, or you wish to make a complaint about our collection, use, or disclosure of your personal data under this privacy policy. Please visit our contact us page on our website for more information.

We will promptly acknowledge and investigate any complaint about the way we manage personal data.  If you are not happy with our response, you can lodge a complaint with the Head Office.